Privacy Policy


Effective Date: Nov 21, 2024

 

Welcome to Shiplexy! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our platform.

 

1. Information We Collect

 

We may collect the following types of information:

  • Account Information: Name, email, phone number, and address.
  • Geolocation Data: For locating the nearest warehouses and managing shipping logistics.
  • Payment Information: Handled securely by third-party gateways.
  • Lost Item Details: Information about items posted or claimed (e.g., descriptions, photos, serial numbers).
  • Driver Information: For those applying to become drivers, we collect license and vehicle details.
  • Business Partner Information: Public business profiles include business names, logos, and contact details.
  • System Usage Data: IP addresses, device/browser details, and cookies.

 

2. How We Use Your Information

 

We use your information to:

  • Provide and improve platform services.
  • Manage lost item claims and shipping logistics.
  • Process driver and business partner applications.
  • Ensure platform security and prevent fraud.
  • Provide customer support and marketing updates (with consent).

 

3. Sharing Your Information

 

We may share your data with:

  • Shipping providers, drivers, and warehouses for delivery logistics.
  • Payment gateways for secure payment processing.
  • Google Maps API for location-based services.
  • Law enforcement if required by law.

 

4. Your Rights

 

You have the right to:

  • Access and update your information through your account.
  • Request the deletion of your data.
  • Opt-out of marketing communications or data analytics tracking.

 

5. Data Retention

 

We retain your data as follows:

  • Account information is retained as long as your account is active.
  • Claims and shipping records are retained for up to 3 years.
  • Inactive accounts are deleted after 2 years.

 

6. Security

 

We protect your data with:

  • Encryption for data transmission and storage.
  • Access controls to sensitive information.
  • Monitoring tools to detect suspicious activity.

 

7. International Users

 

For EU users, we comply with GDPR, providing full transparency and data rights. For California residents, we adhere to the CCPA guidelines.

 

8. Children’s Privacy

 

Shiplexy is not intended for children under the age of 13. If we discover such accounts, they will be deleted immediately.

 

9. Changes to This Policy

 

We may update this policy from time to time. Updates will be communicated via email and on the platform.

 

10. Contact Us

 

For questions about this Privacy Policy, you can reach us through any of the following methods:

  • Email: privacy@shiplexy.com
  • Phone: +1-216-469-1730
  • Address: 1004 Lake Rd, Lakewood, OH, 44107, USA

 

By using Shiplexy, you agree to this Privacy Policy.